115z Privacy Policy – Personal Data Protection for Malaysia's Online Casino Platform

115z collects information from you through several channels as you use our platform. Our core principle is to collect only the data that is genuinely necessary to deliver a quality service to you as our Malaysian member.

Information You Provide Directly:

• During Registration: Full name, Malaysian phone number, email address, date of birth and a password of your choosing. All of this information is required to create and securely manage your 115z account.
• During the KYC Process: A copy of your identity card (MyKad), proof of current address, and possibly a selfie for identity verification. This process is an industry-standard security measure to protect you from identity fraud.
• During Transactions: Information relating to the payment method used, such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX online banking. 115z never stores your financial account passwords or PINs.
• When Contacting Support: The content of your communications with the 115z support team via live chat or email, including any documents or additional information you share while seeking assistance.

Information Collected Automatically:

• Your IP address, browser type, and device operating system are recorded for security and fraud detection purposes.
• Gaming session data — including time played, types of games played on 115z, bet values and game outcomes — is collected to ensure fairness, prevent fraud and meet regulatory compliance requirements.
• Login data — including the date, time and location of each login — is recorded to protect your account from unauthorised access.

Every piece of data we collect is used for a specific and legitimate purpose. 115z does not use your data for undisclosed purposes or in any way that conflicts with your interests. The following are the primary purposes for which 115z uses your data:

• Account Management: Creating and maintaining your 115z account, processing deposits and withdrawals in MYR, and resolving any account-related issues you report.
• Security & Fraud Prevention: Monitoring account activity to detect and prevent unauthorised logins, financial fraud, money laundering and any form of misuse of the 115z platform that could harm you or other members.
• Service Provision & Improvement: Ensuring all games on 115z function correctly, detecting and resolving technical issues, and analysing usage patterns on an aggregated basis (not at an individual level) to improve the overall platform experience.
• Legal Compliance: To fulfil compliance obligations under applicable Malaysian laws, including financial reporting requirements and Anti-Money Laundering (AMLA) obligations where required.
• Service Communications: Sending important account notifications such as transaction confirmations, security alerts and policy updates that you need to be aware of as a 115z member.
• Customer Support: Using your interaction history to provide more effective and personalised assistance whenever you contact the 115z support team.

115z does not sell, rent or share your personal data with third parties for marketing or commercial purposes without your explicit consent. This is an absolute commitment on our part and is non-negotiable. However, there are limited situations where data sharing is necessary for operational purposes:

• Payment Service Providers: To process your deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other methods, the minimum required transaction information is shared with authorised payment processors. These providers are bound by strict confidentiality agreements with 115z.
• Technical Service Providers: Companies that help us operate 115z's technical infrastructure — such as cloud computing services and security systems — may have limited access to data strictly as required for their tasks. They are not permitted to use this data for any other purpose.
• Malaysian Authorities: 115z will disclose data to Malaysian authorities when required by law or a valid court order, such as in investigations relating to fraud, money laundering or other financial crimes. We will not disclose more than what is legally required.
• Game Service Providers: Third-party game providers whose games are available on the 115z platform may receive aggregated statistical data that does not identify individuals, for the purposes of auditing and game improvement.

In all of the data-sharing scenarios above, 115z ensures that any party receiving your data is bound by adequate data protection obligations through written agreements.

115z continually invests in the latest security technologies and procedures to protect your personal data. While no system can guarantee absolute 100% security, we take all reasonable and proportionate steps to minimise risk.

• Encryption in Transit: All communications between your device and 115z servers are encrypted using 256-bit TLS/SSL protocols. This ensures your data cannot be read by unauthorised parties, even if they manage to intercept the transmission.
• Encryption at Rest: Sensitive data such as personal identification information and financial details are stored in encrypted form on 115z servers. Your password is never stored in plain text — only a version processed through an irreversible hash function.
• Internal Access Controls: Only 115z staff who require access to specific data in order to carry out their duties are permitted to do so. Access is strictly controlled and every action involving sensitive data is recorded in an audit log.
• Continuous Threat Monitoring: 115z's security systems monitor suspicious activity in real time, 24 hours a day, 7 days a week. Any anomalies are acted upon immediately by our dedicated security team.
• Regular Security Testing: We conduct regular penetration testing and security audits carried out by independent third-party security experts to identify and address any vulnerabilities before they can be exploited.

115z uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you and remember your preferences from one session to the next.

• Essential Cookies: These cookies are essential for the basic operation of the 115z platform, such as maintaining your login session and ensuring security during navigation. Without them, the platform cannot function properly. These cookies cannot be disabled.
• Functional Cookies: Allows 115z to remember your preferences, such as language and preferred bet size, to provide a more personalised and comfortable experience in every gaming session.
• Analytics Cookies: Helping us understand how members interact with the 115z platform in aggregate, including the most frequently visited pages and time spent on the platform. This data is used solely to improve the platform and is not linked to any individual's identity.
• Cookie Controls: You can manage cookie settings through your browser preferences. Please note, however, that disabling certain cookies may affect the functionality of some features on the 115z platform.

115z adheres to the principle of "data minimisation", retaining your personal data only for as long as necessary for the purpose it was collected, or as required by applicable Malaysian legal obligations.

• Active Account Data: For as long as your 115z account remains active, we retain all data necessary to operate your account and provide services to you.
• After Account Closure: Upon account closure, 115z will retain the minimum data required to fulfil our legal obligations, typically for the period prescribed by applicable Malaysian financial laws. After this period, data will be securely deleted or anonymised.
• Transaction Records: Financial transaction records may need to be retained for a longer period to meet audit requirements and Malaysian financial compliance obligations, even after an account has been closed.
• Deletion Request: You may request the deletion of your personal data by contacting [email protected]. 115z will process such requests in accordance with applicable legal requirements and will inform you which data can be deleted and which must be retained due to legal obligations.

The 115z platform is exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18 and will take immediate steps to delete any such data should we discover it has been collected inadvertently.

If you are a parent or guardian and have reason to believe that your child has used the 115z platform or disclosed their personal information to us, please contact us immediately at [email protected]. We will investigate and take appropriate action, including the prompt deletion of all related data and closure of the account in question.

In the course of its operations, 115z may need to transfer your personal data to servers or storage facilities that may be located outside Malaysia. When this occurs, 115z ensures that adequate safeguards are in place to protect your data in accordance with internationally recognised data protection standards.

• All international data transfers carried out by 115z are subject to binding data protection agreements with data recipients outside Malaysia.
• 115z selects technology partners with a strong track record in data protection who operate in accordance with internationally recognised security standards.
• Data transferred outside Malaysia remains protected to the same or higher security standards as set out in this Privacy Policy.

As a 115z member, you have certain rights regarding your personal data. 115z is committed to fulfilling all requests related to these rights within a reasonable timeframe, typically no more than 30 business days from the date the request is received.

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format.
• Right to Rectification: If you find that any data held about you by 115z is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right may be limited by 115z's legal obligations that require us to retain certain data.
• Right to Object: You have the right to object to the use of your data for direct marketing purposes at any time. 115z will honour such objections promptly.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, machine-readable format.

To exercise any of the above rights, please contact us by email at [email protected], stating the right you wish to exercise along with the information required to verify your identity.

115z may send you promotional communications about offers, bonuses and new games based on the preferences you provided during registration or updated at a later time. We fully respect your choices regarding these communications.

• You may choose to receive or opt out of promotional emails, SMS notifications or in-platform messages from 115z through the communication settings in your account.
• Every promotional email from 115z will include an easy-to-use "Unsubscribe" link. Unsubscribe requests will be processed within 48 business hours.
• Communications relating to account security, transaction processing and important policy updates cannot be disabled, as they form part of the core 115z service required to protect your account.
• Members who have opted into the 115z responsible gambling self-exclusion programme will not receive any promotional communications. We will not attempt to encourage self-excluded members to return to play.

115z reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. We are committed to informing you of any material changes that may affect your privacy rights.

• Any material amendments to this Privacy Policy will be communicated to registered 115z members at least 14 days before it takes effect, via your registered email or an in-platform notification.
• The "Last Updated" date shown at the top of this page will be revised whenever changes are made to the 115z Privacy Policy.
• Continued use of the 115z platform after the effective date of any amendment will be considered your acceptance of the revised policy.
• Previous versions of the 115z Privacy Policy are available upon request by emailing [email protected], should you wish to compare them with the current version.

If you have any questions, concerns or complaints about how 115z handles your personal data, we strongly encourage you to reach out to us directly. We will work to resolve every concern promptly and with the utmost respect.

• Privacy Email: Contact us at [email protected] with the email subject "Privacy Enquiry" for questions specific to your personal data. We aim to respond within 24 business hours.
• Live Chat: For general privacy-related enquiries, 115z's support team is available 24/7 and ready to assist via live chat within our platform.
• Correspondence Address: For official privacy-related communications or to exercise your rights as outlined in Section 9, please contact us at [email protected] and include a copy of your identity verification document.

We value all privacy-related feedback, as it helps us continuously improve our data protection practices for the benefit of all 115z members in Malaysia.